Terms & Conditions

The Terms & Conditions set out the framework for how we can all enjoy a great festival – together!

By signing up as a volunteer, you agree to these Terms & Conditions. It is therefore important that you read them carefully so you understand what you are agreeing to.

Age and Work Permit – I understand and accept that:

  • I must be at least 18 years old by 25 May 2026 in order to register as a volunteer.
  • If I am not a citizen of the EU/EEA, Switzerland, or a Nordic country, I must hold a valid work and/or residence permit.

Task, Shift and Information – I understand that:

  • It is my own responsibility to check my email and Ruby for relevant information from the festival.
  • Before selecting the team I wish to join, I am responsible for reviewing the task description and requirements in Ruby.
  • I am responsible for checking my shift schedule and meeting location in Ruby.
  • I have to show up to all my shifts as I agreed upon.
  • Check in and out by my Teamleader when my shift begins and ends.

Cancellation and Contact – I understand that:

  • I must comply with the cancellation deadline of 7 May 2026. After this date, my volunteer registration is binding.
  • If I cancel before 7 May 2026, I must cancel my registration through my Ruby profile.
  • If I need to cancel after 7 May 2026, I must notify Volunteer Management at volunteer@northside.dk.
  • If I have already collected my wristband, I must send a photo of myself wearing the wristband with it cut off to volunteer@northside.dk no later than one hour before my scheduled shift.
  • It is my own responsibility to cancel correctly and to be able to document that I have done so.
  • The festival may request relevant and valid documentation. Such documentation must be received by NorthSide no later than seven days after my cancellation. Any costs associated with obtaining this documentation are my responsibility.

Deposit, Fee, and Blacklisting – I understand that:

  • Upon registration, I will pay a refundable deposit of DKK 300. The deposit will be refunded after the festival, provided that I attend my shifts and comply with the festival’s Terms & Conditions.
  • I will forfeit my DKK 300 deposit if I cancel after the cancellation deadline of 8 May, regardless of the reason for my cancellation.
  • In addition to losing my deposit, I may be charged a fee of DKK 3,700 if I fail to attend a shift, report sick, or otherwise commit a serious breach of these Terms & Conditions. Under the same circumstances, I may also be blacklisted from volunteering at the festival for two years.
  • If I fail to attend or report sick for one out of several assigned shifts, I may be charged a fee of at least DKK 2,000, in addition to losing my deposit. Under the same circumstances, I may also be blacklisted from volunteering at the festival for two years.
  • Special cancellation rules apply if I have already collected my festival wristband.
    If I fail to pay an outstanding fee, my case may be transferred to a third-party debt collection agency.

Read more about deposit and fee here.

Criminal Record Certificate – I understand and accept that:

  • NorthSide may obtain and handle my criminal record if it is relevant to the task I have.

Drugs, Alcohol, and Violence – I understand that:

  • The usage of drugs and selling drugs are forbidden at the Festival all the time. If I witness drug use or trade, I must promptly contact either my Teamleader or the security personnel on site.
  • I may not arrive at my shift under the influence of any substances, and it is also not allowed to consume alcohol before or during my shift.
  • I am not allowed to give anything away for free from bars/stands or elsewhere at the Festival. To hand out free things such as beer or food and cheating with change will be considered as theft and will be reported to the police.
  • I am not allowed to take anything from bars/stands or elsewhere at the festival. This is considered theft and is therefore reported to the police.
  • I am not allowed to bring my own beverage with alcohol.
  • Fighting, threats, and similar are not accepted at the Festival.

Violating and/or inappropriate behavior – I understand that:

  • Offensive behavior, including but not limited to racism, sexism, or homophobia, is in no way acceptable at the festival.
  • If I experience violating or/and inappropriate behavior I can notice my Teamleader or security. This also includes if I feel uncomfortable as volunteer. However, I can also contact Volunteer Management directly at volunteer@northside.dk.

Insurance – I understand that:

  • The festival makes an occupational injury insurance. It is my responsibility to inform my Teamleader in case of a work-related accident as soon as posible.
  • My personal belongings and valuables are not covered by the festival. Therefore, it is my responsibility if I have a computer, phone, or other valuable items with me at the festival.

Press and Artists – I understand that:

  • I am not allowed to bring recording devices, cameras, or professional photo devices without a prior permission.
  • It is forbidden to take pictures or videos of the artists, ask for an autograph, or contact them in any way. I will respect the artists’ privacy.
  • All communication with the pres is handled through the management. Therefore I am not allowed to talk to the press about the festival or on behalf of the festival. If the press contacts me, I will refer them to the press department, which can be contacted at presse@dtdgroup.dk.

Photography, Drones, and Video surveillance – I understand that:

  • The festival has photographers on site who take pictures of guests and volunteers for the purpose of publishing them on the festival’s website, social media, and on the festival grounds. As a volunteer, I have the option to report pictures where I am identifiable to the festival to have them deleted if I wish.
  • I will experience periods during the festival where drones will be flying around the location. These drones are approved and they follow the guidelines. All pictures are overview and atmosphere pictures. These pictures will be used to optimize our logistics and contents to marketing.

In addition to these guidelines, it is expected that you always follow common rules of good behavior and follow instructions from security personnel – they are there to take care of all of us and ensure that we all have a fantastic festival.