Good to know as volunteer

Physical Working Environment

At NorthSide, we take care of each other and maintain a safe working environment.

We use personal protective equipment where required and necessary – including helmets, safety shoes, earplugs, etc.

We do not use the festival’s backstage areas when we are not on duty. If it is necessary for us to access backstage areas for work purposes, we remain extra attentive to heavy vehicles. We always walk on the side of the road and use the pavement whenever it is available.

If you experience something that does not align with the above or anything that raises concerns regarding the physical working environment, please contact your nearest team leader or reach out to Volunteer Management directly at volunteer@northside.dk.

If possible, please include documentation. Volunteer Management will then assess the situation and the appropriate solution in collaboration with the Health and Safety Organisation.

Psychological Work Environment

Together, we share a responsibility to create a safe and respectful psychological working environment for volunteers, staff and guests.

We therefore expect everyone to:

• Treat others with respect – both in tone and behaviour.
• Respect other people’s boundaries. Remember that boundaries are personal and may vary from person to person.
• Refrain from any form of harassment, discrimination, bullying or other offensive behaviour – including sexual comments, physical contact without consent, a degrading tone, or gender- or race-discriminatory remarks.
• Speak up or react if they experience or witness unwanted behaviour.
• Respect when others set boundaries.

You are never required to handle an uncomfortable situation on your own. You can always seek help from your nearest team leader, who has a special responsibility to respond to situations where someone feels unsafe.

NorthSide has a strict zero tolerance policy towards offensive behaviour. Violations may result in removal from the festival, a fee and/or blacklisting as a volunteer.
For employees, it may also lead to employment-related consequences.

If you experience or witness unwanted behaviour yourself, you must immediately contact your nearest team leader. You can also contact Volunteer Management directly at volunteer@northside.dk.

All inquiries will be handled confidentially and with respect for everyone involved.

You have to be 18 years old to volunteer at the festival.

As a huge thank you for your effort, you will receive:

• Fun, challenging, and cozy days with your fellow volunteers out in the field.
• Access to the Volunteer Lounge where you can buy beverages at 50% off.
• A reusable water bottle.
• Meals during your shifts.
• Event experience for your CV – you’ll get to experience one of Denmark’s largest festivals behind the scenes.
• And of course, access to the festival during your shift and all three days of music.

As a volunteer, you are a part of the festival’s public face. It is therefore important that you see yourself as a member of the community working to provide a service for the festival’s guests. Smiling and providing good service are the best tools for ensuring both you and our guests have the best experience. It’s important that we support each other along the way. Therefore, we expect you to lend a hand with tasks that may fall outside your normal responsibilities.

An example is that you automatically become a Trash Hero at NorthSide. This means that you are part of the effort to reduce our carbon footprint and create a more sustainable future. As a volunteer, you agree to always contribute to keeping the area clean and inviting.

At NorthSide, we have almost 4,500 volunteers, a community that plays an important role in building the festival from nothing to everything. Choosing to volunteer with us is an active decision. Whether it’s because you love music and like to party, want to enhance your resume, are a dedicated volunteer enthusiast, or for any other reason – you are here as a volunteer for a purpose. It’s a professional and personal commitment you offer because you want to create something meaningful and consider yourself a part of what the festival represents.

As a volunteer, you take responsibility towards the festival, your teamleader, your team, and all your fellow volunteers. We all rely on you, and you can rely on us.

You largely shape the best volunteer festival experience yourself—it’s about attitude, a positive mindset, and the willingness to collaborate on various levels. In return for your effort and significant help, we promise to provide you with valuable additions to your resume, fantastic music, a great experience, new friends, old friends, and so much more…

Sustainability is more than just a word at NorthSide – it’s a collective effort where we stand together and lend a hand to one another. Over 70% of our waste undergoes meticulous sorting checks, and it’s truly an achievement we’re proud of! An achievement that wouldn’t be possible without our dedicated team of volunteers in the resource area.

These volunteers are our true heroes, fighting year after year to surpass the previous year’s sorting record. But we know there’s always room for improvement, which is why we encourage everyone to join the battle to increase our sorting percentage. As a NorthSide volunteer, you agree to participate in keeping our festival grounds clean and beautiful, so we leave with as little footprint as when we first arrived – regardless of which team you belong to as a volunteer.

We sort our waste into no fewer than 10 main categories, and some of them are even further sorted into multiple fractions later on, allowing us to recycle the material and give it new life. Because at NorthSide, waste isn’t just something to be thrown away – it’s a resource that deserves to be reused and transformed into something new and sustainable!

We Speak Respectfully to Each Other
We always speak kindly and respectfully to one another – even when things get busy.
A good atmosphere is contagious and helps create a better working environment for everyone.

You Are Entitled to Two Meal Breaks
As a volunteer, you are entitled to two meal breaks. Make sure to take them – it is important to recharge so you can have fun and do your best.

We Work as a Team
This means that we take responsibility – for each other, for the tasks, and for the community.
“One team, one dream.”

We Ask for Help
If you are unsure about something or if something feels difficult, say so! We help each other and find a solution together.

Contact Volunteer Management
You can always contact Volunteer Management between 09:00 and 22:00 at
+45 25 94 16 13.

Psst! Need snacks or coffee?
Stop by the Warehouse for snacks and Volunteer Catering for coffee – your body (and mood) will thank you!

The Volunteer Lounge is the place where volunteers meet at NorthSide.

In addition to “hygge” and everything that you yourself bring to the area, you will find, among other things.

• The Volunteer Bar with up to 50% discount on drinks.

• Water stations that you can use to fill the reusable water bottle that you get from us.

• Seating areas.

• Toilets.

All volunteers are covered by the mandatory workers’ compensation insurance, which covers personal injuries – but not private belongings. If you bring personal items, such as a laptop, you are responsible for them yourself.

Additionally, we have organizer liability insurance, which covers damages to third parties caused by staff in connection with their work.

It is important that you immediately report any injury to your team leader. To ensure the possibility of coverage, the incident must also be reported no later than 14 days after it occurred. Failure to do so may result in the claim not being covered.

We’ve got our very own Instagram profile – dedicated to all you amazing NorthSide volunteers!

Here, we share glimpses of life behind the scenes, the community, the quirky moments, and everything that makes volunteering at NorthSide something truly special.

Whether you’re already part of the team – or just curious about what it’s like to volunteer at the festival – stop by and give us a follow.

And hey… you might even spot yourself in one of our posts!

Do you want to be part of the community before, during, and after the festival? Then join our volunteer Facebook group!

Here you can:

• Connect with other NorthSide volunteers
• Ask questions and share experiences
• Get useful information about registration, preparation, and life as a volunteer
• Share your best festival moments and memories from your time as a volunteer

The group is an informal space where we create a great atmosphere together and support each other – and we encourage you to contribute with a positive attitude and mutual respect.

Closer to the festival, you’ll receive a text message or email with a link to your GoodiePack – our digital info pack for all volunteers.

The GoodiePack contains all the essential information about your role at Tinderbox, including:

• Introduction to your coordinator or team leader
• Info about wristband collection
• Access to the Volunteer Lounge
• Meals and catering
• Practical details and much more

The GoodiePack is designed to make it easy and straightforward for you to prepare for your shifts and have a great experience as part of the volunteer team.

Ruby is our volunteer system where you sign up to be a volunteer. It’s also in Ruby you’ll find your schedule/shifts, contact information for your team leader, get news and info etc..

When you sign up as a volunteer, you can, before completing your registration, see an overview of available shifts and teams. Simply click on the pink button.

To work together with a friend, it requires that you choose the same team and then afterwards the same shifts. It is your own responsibility to make sure that you work together with your friend. 

If you are a big group that wants to work together, please write to us and we will try to help you. You can reach us at volunteer@northside.dk

When you register as volunteer in Ruby you are asked to pay a deposit of 300 DKK.

Notice that the 300 DKK is only a deposit, and you will get a full refund if you show up to your shifts and comply with our Terms and Conditions.

Unfortunately, we have experienced that some people do not attend their shifts even though they already have accepted the Terms and Conditions.

When you do not attend your shift, it effects a lot of other people and results in that the other volunteers have to work a lot harder.

If you show up to all your shifts and do the work, you promised and comply with our Terms and Conditions you will get the full deposit back. 

You can expect the deposit to be refunded within 14-21 days after the festival. We want to be as quick as possible, but it takes a couple of days for our system to refund all the deposits. 

Note: The deposit will be refunded to the same account as it was received from. Make sure that if you switch bank that you give us your new information as quickly as possible. You can contact us at volunteer@northside.dk.

You can lose your deposit if you do not attend your shifts or break our Terms and Conditions. The same goes if you resign after the resign deadline on the 20th of May.

If you resign before the resign deadline on the 8th of May, your deposit will be refunded.

We are not notified if you resign and we would like to receive an email at volunteer@northside.dk – by doing this we can refund your deposit sooner.

If you do not notify us, you’ll receive your deposit with the rest of our volunteers 14-21 days after festival.

When you sign up as a volunteer through our volunteer system Ruby, you will automatically be asked to pay a deposit. You can pay with card or Apple Pay.

It is your responsibility to ensure that your cancellation is properly registered. Failure to do so will result in a fee. You must also be able to document that your cancellation has been correctly registered.

Cancellation by May 8, 2025

If you cancel by May 8, 2025, you can unregister in Ruby under your personal information on your profile.

If you cancel by May 8, 2025, you will receive your deposit after the festival. If you want your deposit refunded earlier, you must send an email to volunteer@northside.dk.

Cancellation After May 8, 2025

If you cancel after May 8, 2025, you will lose your deposit, regardless of the reason.

To cancel, you must send an email to Volunteer Management at volunteer@northside.dk with the subject line: “NorthSide Cancellation – (Name)”.

Cancellation Due to Illness

If you have already picked up your wristband and become ill, you must send a picture of yourself with your cut wristband at least 1 hour before your shift. The picture must be sent as documentation to volunteer@northside.dk with the subject line: “Cut Wristband / Illness”.

Tinderbox reserves the right to request relevant and valid documentation for your illness. This documentation must be submitted to Tinderbox no later than 7 days after your cancellation.

If you fail to provide valid documentation for your illness, you will be charged a fee.

Alternatively, you may choose one of the following options:

• Shift Rescheduling: We will help you find a new shift at a later time, only if there are available shifts.
• Finding a Replacement: You can find someone else to take over your shift.

If we do not receive a picture of your cut wristband at least 1 hour before your shift, you will be charged a DKK 3,700 fee, regardless of the reason.

You can read more under our Terms and Conditions 👈

NOTE! Any costs associated with obtaining documentation must be covered by the volunteer.

Cancellation After Wristband Pickup

If you have already picked up your wristband, you must send a picture of yourself with your cut wristband at least 1 hour before your shift to volunteer@northside.dk – otherwise, your cancellation will not be properly registered.

To avoid a fee, you must choose one of the following options:

• Shift Rescheduling: We will help you find a new shift at a later time, only if there are available shifts.
• Finding a Replacement: You can find someone else to take over your shift (even with this option, you must still send a picture of your cut wristband).

If we do not receive your cancellation notice at least 1 hour before your shift starts, you will be registered as an invalid cancellation and charged a fee, regardless of the reason.

Violation of the festival’s Terms and Conditions or Danish law may result in your wristband being cut, you being blacklisted, and you receiving a fee of DKK 3,700. These violations include, among other things, the requirement to show up for your shift.

Invalid absence

If you fail to show up for one or more shifts without prior agreement with your team leader or Volunteer Management, you will be charged a fee.

• Failure to attend all your shifts will result in a DKK 3,700 fee.
• Failure to attend one of more shifts will result in a fee of at least DKK 2,000.

It is your responsibility to cancel properly and be able to document it. Read more under “Cancellation”.

Cancellation After Wristband Pickup

If you have picked up your wristband, you must send a picture of yourself with your cut wristband along with your cancellation. The picture must be sent as documentation to volunteer@northside.dk with the subject line “Cut Wristband”.

If we do not receive a picture of your cut wristband at least 1 hour before your shift, you will be charged a DKK 3,700 fee, regardless of the reason.

You can read more in our Terms and Conditions 👈

Of course! When you volunteer you will receive food during your shifts.

If you work during the festival, you will get 2 meals. If you work before/after the festival you will get 4 meals meanwhile.

There will be served plantbased-food, but please bring your own food if you have any special allergies.

We always recommend that you eat before arriving at the festival no matter the time of your shift.
Please note that your day wristband grants you access to Volunteer Catering. This means you must have your meals and take your break while you are on shift, and you cannot save your meal for another day.

You are welcome to bring some snacks for personal use when you’re on shift. A protein bar, a piece of fruit, or something similar can work wonders if your blood sugar drops.

If you forget to bring anything, don’t have enough, or just need a quick snack, you can purchase snacks and soft drinks in our Warehouse.

There, you’ll find a selection of snacks at reasonable prices. You can stock up on items like chips, muesli bars, candy, and fruit without leaving the site. The selection varies, but there should be something for everyone’s taste.

You can only purchase snacks while on shift, as you won’t have access to the backstage areas when you’re off duty.

No. You are not allowed to bring your own beverages whether it is with or without alcohol. You can read more about this in Terms and Conditions.

We recommend that you visit the Volunteer Lounge, which is an area for our volunteers. Here you will find water stations to fill your water bottle, a bar offering 50% on beverages.

The bars at the festival are managed by different student associations and private actors.
This means that we cannot help you if you want to volunteer at a bar. Instead, you must contact the associations.
Below is a list of all the associations that will be attending the festival:

• Studenterhus Aarhus
• Unikum
• Samfundsfaglige fredagsbar
• Studenterlauget
• Haddoks
• Arkibal
• Ria – rådet for ingeniørstuderende
• Vianysos
• Train
• Beerceps Maximus

If you want to volunteer at a food stand you must reach out to the individual food stand.

The food stands are external partners, and we are therefore not allowed to register you as a volunteer at a food stand.

If you are already part of a food stand, you’ll have to register through their privat Ruby-link.

If you want more information, please contact the food stand.

Your contact person will assign you your shifts.

If you want to know more about your opportunities, it’s a good idea to contact your contact person in the food stand.

You will receive food and beverage from the food stand that you work at.

Besides that, you will have access to the Volunteer Lounge where you can buy beverages at favorable prices.

If you volunteer at a food stand and have questions regarding your tasks, your shifts, working with a friend etc. you have to contact the contact person on your team.

Information on your contact person is possible to find at “ My Teams” in Ruby.

If you experience technical problems with Ruby please contact us at volunteer@northside.dk.

If you have a physical or mental disability, we recommend that you contact us at volunteer@northside.dk before registering as a volunteer. Depending on your disability, there may be some tasks that you’ll find challenging. Through email, we can assist you in finding a task that suits you.

If you require a companion at the festival, please mention it in an email to us.

If you are volunteering through an association, it is important that your association’s contact person informs us.

Are you from an association and interested in a cooperation? Please write your information in our contact form under the volunteering page and we will contact you.

Have you already picked your shifts and do you have questions about things such as your tasks, your shifts, work with a friend, shoes etc. you have to contact your contact person on the team.

You will find information on your contact person under “My teams” in Ruby.

Do you have general questions regarding volunteering at NorthSide, and it is not possible to find an answer in our FAQ. You can contact Volunteer Management at volunteer@northside.dk.

1.1
This privacy policy applies to all personal data that you provide to us and/or that we collect about you in connection with your role as a volunteer at the festival. We act as the data controller for the processing of your personal data.

1.2
In this privacy policy, you can read more about which personal data we collect, how we process it, the purposes for which it is used, how long we retain it, and what rights you have in relation to your data. If you have any questions regarding this policy, you are welcome to contact the festival’s Volunteer Management at volunteer@northside.dk.

1.3
The overall legal framework for the processing of your personal data is the EU General Data Protection Regulation (GDPR) and relevant Danish data protection legislation.

1.4
All questions concerning this personal data policy and suspicion of non-compliance must initially be addressed to the festival’s Volunteer Management at volunteer@northside.dk.

2.1
Personal data means any information that directly or indirectly identifies you as a natural person. This may include, for example, your name, email address, telephone number, CPR number, etc.

3.1
We collect and process your personal data for the following purposes:

– Administration of your participation as a volunteer, including registration for events and tasks.
– Communication regarding practical information about your volunteer role and shift schedules.
– Distribution of information via third-party service providers acting as data processors on our behalf, including the information platform Barma and the email service provider Braze.
– Administration of deposits, fees, refunds, and similar financial matters.
– Administration of industrial injury insurance for volunteers.

3.2
We will only use your personal data for the purposes described above, unless a new purpose is clearly compatible with the original purposes or you have given your prior consent to such processing.

3.3
To ensure the accuracy of your personal data, you will automatically be asked each year to update your information on the volunteer platform Ruby. However, we rely on you to inform us of any relevant changes, such as a new email address, new telephone number, or similar changes.

4.1
We collect information that you provide to us directly, such as:

– Name, address, postal code, and city.
– Phone number and email address.
– CPR number or passport number, as necessary for access control purposes.
– Profile picture and similar information, if required in connection with your volunteer work.

4.1.2
In connection with your registration as a volunteer at the festival, it may be necessary to request your consent to obtain information from your criminal record certificate. We process such information solely on the basis of your consent. The certificate will be deleted immediately after your participation in the festival. Thereafter, with your consent, we will obtain information from your criminal record certificate once a year, provided that you wish to continue as a volunteer.

4.2
In certain cases, we may request information about your health or any special considerations if it is necessary to ensure that you can carry out your volunteer tasks safely. For example, information about physical or mental conditions that may affect which tasks you are able to perform.

4.3
We only register information that is necessary for the purposes mentioned in section 3. We do not collect sensitive information without your explicit consent.

5.1
We process your personal data in accordance with the General Data Protection Regulation (GDPR).

5.2
The processing of your personal data is primarily based on the following legal grounds:

– Contract (GDPR Art. 6(1)(b)): The processing is necessary in order to enter into and perform the agreement regarding your voluntary engagement, including administration of registration, shift planning, communication, and the execution of your volunteer tasks.

– Legitimate interests (GDPR Art. 6(1)(f)): We process certain personal data on the basis of our legitimate interest in planning, coordinating, and carrying out volunteer work in an efficient and secure manner. Such processing only takes place where our legitimate interests are considered to outweigh your interests or fundamental rights and freedoms.

– Consent (GDPR Art. 6(1)(a)): In cases where the processing of your personal data is not necessary to enter into or perform the agreement regarding your voluntary engagement, and cannot be based on our legitimate interests or a legal obligation, we will obtain your consent.
Consent is used, for example, for the publication of photos, the processing of information that is not necessary for volunteer work, or for other specific purposes that are not a prerequisite for your engagement.
You may withdraw your consent at any time.

– Legal obligation (GDPR Art. 6(1)(c)): In certain cases, we are required to process your personal data in order to comply with applicable legislation, for example accounting laws or requirements related to insurance.

5.3
If we process special categories of personal data (e.g. health information), this will only take place when necessary for the purpose and on the basis of your explicit consent or another lawful basis in accordance with GDPR Art. 9.

5.4
Any consent given may be withdrawn at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

6.1
We only disclose your personal data to third parties where this is necessary to fulfil the purposes described above and only to the extent relevant.

Disclosure may take place to the following categories of recipients:
IT systems and data processors that support the administration of your voluntary engagement, including:

– Stripe, which is used to handle payments and refund of deposits. Stripe processes contact details as well as the payment and account information that you enter yourself.

– Braze, which is used for sending informational emails. Braze processes first name, last name and email address.

– Barma, which is used for communication, e-learning and skills development. Barma processes first name, last name and email address.

– Insurance companies, to the extent necessary to fulfill requirements related to workers’ compensation or liability insurance.

– Public authorities, to the extent that we are legally required to disclose the information.

In connection with the use of certain data processors, your personal data may be transferred to countries outside the EU/EEA, including the United States. Such transfers will only take place where there is a valid legal basis for transfer in accordance with Chapter V of the GDPR, including the European Commission’s Standard Contractual Clauses (SCCs), and where necessary supplementary measures have been implemented to ensure an adequate level of protection.

We continuously ensure that any such transfers are carried out in compliance with applicable data protection legislation.

6.2
We never sell your personal data, nor do we disclose it to third parties for their marketing purposes.

7.1
We only retain your personal data for as long as necessary for the relevant purposes, including:

– Information related to your volunteer role is generally retained for up to two years after your last activity, unless legislation requires a longer storage period.

– Information used for administrative or legal purposes is retained as required by law.

8.1
You have the following rights:

– Right of access: You can request information about the personal data we process about you.

– Right to rectification: You can request that inaccurate personal data be corrected.

– Right to erasure: You can request that your personal data be deleted if there is no lawful basis for continued processing.

– Right to restriction: You can request that the processing of your personal data be restricted.

– Right to withdraw consent: If you have given consent, you can withdraw it at any time.

8.2
Please contact the festival’s Volunteer Management at volunteer@northside.dk, if you are unsure whether you have given consent to the processing of your personal data, or if you wish to withdraw your consent.

You also have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you believe that the processing of your personal data violates the law.

8.3
Possible consequences of not providing personal data

8.3.1
If you do not wish to provide consent to the processing of your personal data within the framework described above, you will not be able to act as a volunteer at the festival.

9.1
We protect your personal data by implementing technical and organisational measures to ensure that your personal data remains confidential and is protected against unauthorised access, alteration, or deletion.

10.1
We reserve the right to update this privacy policy on an ongoing basis. The most recent version will always be available at northside.dk.

This policy was last updated on 09.02.2026