Terms and conditions

Terms and conditions are a set of guidelines for how we can all have a great festival – together!

You agree to the terms and conditions when you sign up as a volunteer. Therefore, it’s important that you read them thoroughly so you know what you’ve agreed to.

Age and work permit – I understand that:

– I must have turned 18 years old by May 25th 2025 to register as a volunteer.

– I must have a valid work permit/residence permit, if I am not a citizen in EU/EEA, Switzerland or Scandinavia.

Task, shift and information – I understand that:

– it is my own responsibility to check my e-mail and Ruby for relevant information from the festival.

– I have to read, agree, and understand the description and requirements of the task I choose before accepting the team.

– I have to read my shift times and meeting point in Ruby.

– I have to show up to all my shifts as I agreed upon.

– I check in and out by my Teamleader when my shift begins and ends.

Cancellation and contact – I understand that:

– that I must adhere to the cancellation deadline on May 8th. After this date, my registration as a volunteer is binding.

– that I am responsible for canceling via my profile in Ruby if the cancellation occurs before the cancellation deadline on May 8th.

– that I must notify Volunteer Management at volunteer@northside.dk if I need to cancel after the cancellation deadline on May 8th.

– that I must send a picture of myself with my cut wristband to volunteer@northside.dk no later than 1 hour before my shift if I have already collected it.

– that it is my own responsibility to ensure proper cancellation and to be able to document that I have done so correctly.

– that the festival may request relevant and valid documentation. This documentation must be received by NorthSide no later than 7 days after my cancellation. Any expenses related to the documentation are to be covered by the volunteer.

Deposit, fee, and blacklisting – I understand that:

– upon registration, I pay a deposit of 300 DKK. The deposit will be refunded after the festival, provided that I attend my shifts and follow the festival’s terms and conditions.

– I will lose my deposit of 300 DKK if I cancel after the resignation deadline, regardless of the reason for the cancellation.

– I may be charged a fee of 3,700 DKK in addition to losing my deposit if I fail to show up for a shift, call in sick, or otherwise commit a serious violation of the applicable terms and conditions. For the same reasons, I may risk being blacklisted from volunteering at the festival for two years.

– I may be charged a fee of minimum 2,000 DKK in addition to losing my deposit if I fail to attend or call in sick for one of multiple shifts. For the same reasons, I may risk being blacklisted from volunteering at the festival for two years.

– special cancellation rules apply if I have already collected my festival wristband.

– I risk being sent to debt collection if I do not pay the fee.

Read more about deposit and fee here.

Criminal record – I understand that:

– NorthSide may obtain and handle my criminal record if it is relevant to the task I have.

Drugs, alcohol, and violence – I understand that:

– the usage of drugs and selling drugs are forbidden at the Festival all the time. If I witness drug use or trade, I must promptly contact either my Teamleader or the security personnel on site.

– I may not arrive at my shift under the influence of any substances, and it is also not allowed to consume alcohol before or during my shift.

– I am not allowed to give anything away for free from bars/stands or elsewhere at the Festival. To hand out free things such as beer or food and cheating with change will be considered as theft and will be reported to the police.

– I am not allowed to take anything from bars/stands or elsewhere at the festival. This is considered theft and is therefore reported to the police.

– I am not allowed to bring my own beverage – it includes beverage with or without alcohol. Which means that it also includes water – I can obtain water at water stations on the site using my provided water bottle.

– fighting, threats, and similar are not accepted at the festival.

Violating and/or inappropriate behavior – I understand that:

– offensive behavior, including but not limited to racism, sexism, or homophobia, is in no way acceptable at the festival.

– if I experience violating or/and inappropriate behavior I can notice my Teamleader or security. This also includes if I feel uncomfortable as volunteer. However, I can also contact Volunteer Management directly at volunteer@northside.dk.

Insurance – I understand that:

– the festival makes an occupational injury insurance. It is my responsibility to inform my Teamleader in case of a work-related accident as soon as posible.

– my personal belongings and valuables are not covered by the festival. Therefore, it is my responsibility if I have a computer, phone, or other valuable items with me at the festival.

Press and artists – I understand that:

– I am not allowed to bring recording devices, cameras, or professional photo devices without a prior permission.

– it is forbidden to take pictures or videos of the artists, ask for an autograph, or contact them in any way. I will respect the artists’ privacy.

– all communication with the pres is handled through the management. Therefore I am not allowed to talk to the press about the festival or on behalf of the festival. If the press contacts me, I will refer them to the press department, which can be contacted at presse@downthedrain.dk.

Photography, drones, and video surveillance – I understand that:

– the festival has photographers on site who take pictures of guests and volunteers for the purpose of publishing them on the festival’s website, social media, and on the festival grounds. As a volunteer, I have the option to report pictures where I am identifiable to the festival to have them deleted if I wish.

– I will experience periods during the festival where drones will be flying around the location. These drones are approved and they follow the guidelines. All pictures are overview and atmosphere pictures. These pictures will be used to optimize our logistics and contents to marketing.

In addition to these guidelines, it is expected that you always follow common rules of good behavior and follow instructions from security personnel – they are there to take care of all of us and ensure that we all have a fantastic festival.